Enterprise Rent-A-Car at 1371 Andrews Parkway Ste A, Allen

Reviews

• Cyndi Ramos

  Apr 25, 2018
  ★ ★ ★ ★ ★
  I can't say enough about Sam and the rest of the team at Enterprise in Allen on Andrews Pkwy specifically. They were able to completely turn what could have been a negative experience into an extremely appreciative, and positive one. There was a mix up with a reservation I made to be picked up made at an Enterprise in a surrounding city so I was left stranded without a ride. To add to the situation, it was 5:45pm and their locations were about to close! The location that I had expected to pick me up, took it upon himself (cannot remember his name), to reach out to Sam in Allen and between the two of them, were able to calm my nerves and assure me that they would not leave me stranded and that Sam's team would come and get me! Sam and his driver, stayed after hours to save me and once I got there, handled my rental with efficiency and a level of customer experience that I will not forget! Thank you Enterprise!

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